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Nurse Navigator Program

Cohesively addressing physical and mental health conditions

Nurse Navigator sitting at desk speaking with young female client

Individuals who are diagnosed with severe mental illness have higher mortality rates associated with physical illness such as heart disease and diabetes. Family Service’s Nurse Navigator Program simultaneously addresses physical and mental health problems to improve health and long term outcomes for these individuals

What We Do

Our Nurse Navigators work one-on-one to help you:

  • Connect with behavioral and physical healthcare services
  • Better understand your medical and mental health issues
  • Work with your other treatment providers and supports to coordinate care
  • Develop and adhere to your comprehensive, integrated wellness plan
  • Learn skills to become more independent with accessing healthcare
  • Support you in achieving your goals

Program Components

This time limited, recovery-focused program is delivered in three phases:

  • Phase One: Outreach, engagement and assessment
  • Phase Two: Implementation and monitoring of wellness plan
  • Phase Three: Services provided on an as-needed basis

Who is Eligible

We serve adults, ages 18 and older, who have both a severe mental illness and a medical condition. Our services are for those who have Magellan Behavioral Health.

We offer priority admission to at-risk populations including IV drug users, adolescents, women, women with children, veterans, overdose survivors and preferential treatment services to pregnant women.

Getting Started

Referrals can be made by calling 215-757-6916, ext. 160, or contact our intake department at 215-757-6916, ext. 159.


Services are strictly confidential and adhere to Pennsylvania Drug and Alcohol and Mental Health licensing regulations and HIPAA regulations. Private information will be shared only upon written authorization.

Services are provided in a nondiscriminatory manner without regard to race, sex, color, national origin, ancestry, religious creed, disability, age or limited English proficiency.