I have read and understand the material presented in Family Service's online Volunteer Orientation.

Download the Volunteer Handbook to read, print or save it.

I have received a copy of the Family Service Volunteer Handbook. I understand that I am responsible for abiding by all policies and procedures in this handbook, whether or not they were specifically addressed in the volunteer orientation. I understand that if I have any questions or concerns, I should direct them to the Family Service Director of Volunteer Services.

As a volunteer with Family Service Association of Bucks County (Family Service), I understand that I may have access to confidential information.

Confidential information may include, but is not limited to, information relating to:

• Persons receiving services (i.e. records, conversations, admission information, financial information)
• Family Service information (i.e. financial and statistical records, internal reports, memos, contracts, peer review information, communications, computer programs)
• Third party information (i.e. computer programs, client and vender proprietary information)

As a Family Service volunteer, I understand that I am to use confidential information only as needed to perform assigned volunteer duties and to:

• Access confidential information only for which I have a need to know
• Protect all confidential documents to which I have access
• Safeguard and retain the confidentiality of all confidential information
• Avoid disclosure of names, photographs or drawings of people receiving services

Therefore, I agree that I will not in any way divulge copy, release, sell loan, review, alter or destroy any confidential information except as properly authorized within the scope of my volunteer activities with Family Service. In addition, I accept responsibility for all activities undertaken using my login/password and other authorization. I will safeguard and will not disclose any login/password or any other authorization I have that allows me to access confidential information. Further, I understand that my obligations under this agreement continue after I cease to volunteer with Family Service.

I understand that in order to promote the safety of employees, clients and agency visitors, as well as the security of the agency, Family Service may conduct video surveillance of any portion of its premises at any time, the only exception being private areas of restrooms and lunchrooms. Video cameras will be positioned in appropriate places within and around Family Service buildings and used in order to help promote the safety and security of people and property. I hereby give my consent to such video surveillance at any time the company may choose.

I hereby release Family Service from all liability, including liability for negligence associated with enforcement of these policies and/or any searches or surveillance undertaken pursuant to these policies.

This release discharges Family Service Association of Bucks County from liability in the event that I voluntarily or inadvertently disclose confidential information about myself or others. A copy of this authorization will be maintained in Family Service’s records as applicable.