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At PA’s 988 call centers, crisis counselors offer empathy, and juggle limited resources


On a Friday evening at a call center in southeastern Pennsylvania, Michael Colluccio stirs his hot tea, puts on his headset, and starts up his computer. On the screen, calls are coming in to the suicide prevention lifeline from around the state.

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Suicide Prevention Lifeline: 1-800-273-8255 or 988

Need to talk?: 215-355-6000

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