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Status of our Services: March 19, 2020 – April 3, 2020

Family Service Updates Related to COVID-19


Family Service’s Management is actively monitoring the outbreak of COVID-19. This situation continues to evolve on a daily basis.

Family Service provides essential services for vulnerable populations and will continue to serve our clients at several locations as well as through telehealth platforms.  All these services will be provided while taking an abundance of caution to prevent the spread of COVID-19 among staff, our clients and visitors.  We are following the guidance issued by the CDC and World Health Organization (WHO) as well as our Federal, State and County Health Departments.

Some temporary changes to our services, processes and agency hours are necessary to adhere to government guidelines and safe practices. As new information becomes available, we will continue to assess and adapt programs and services to best meet the needs of our staff and vulnerable clients and will continue to provide updates as appropriate.

Family Service Status of Open, Virtual and Closed Services Effective March 19, 2020 through April 3, 2020

There is no change in the following services:

  • National Suicide Prevention Lifeline
  • Contact Helpline
  • Housing Link
  • Langhorne Food Pantry Hours – Thursday and Friday, 9am – 4pm
  • Administrative services and staff will be available during normal business hours.

Modifications to On-Site Family Service Programs:

  • The Bucks County Emergency Homeless Shelter remains open
    • There are no new intakes being accepted at this time
    • Visitors are not permitted
  • Limited on-site program services, including Intake and Assessments will be available at the Langhorne Office during the following hours:
    • Monday, 9am – 5pm
    • Tuesday, 9am – 8pm
    • Wednesday, 9am – 5pm
    • Thursday, 9am – 5pm
    • Friday, 9am – 5pm

Modified Services:

Virtual and telephone services will be provided in the following programs:

  • Intake and assessment
  • Individual and family therapy
  • Nurse Navigation
  • Center of Excellence (COE) Care Coordination
  • Blended Case Management (BCM)
  • Certified Peer Specialist services
  • Family Strengthening Programs
    • Parents as Teachers
    • Nurturing Parenting
    • Links
  • HAP Medical Case Management
  • Psychiatric services
    • Medication checks
    • Prescription refills

The following services are suspended:

  • Group therapies
  • Highway Safety School classes
  • Mobile/community COE and BCM services
  • Teen Center
  • Coffee House
  • All Support Groups

The following offices are closed to the public:

  • Bristol
  • Quakertown

Want to speak with us?

Suicide Prevention Lifeline: 1-800-273-8255

Need to talk?: 215-355-6000

Housing Link: 1-800-810-4434